What should I do if my meals arrive partially thawed?Updated 6 days ago
Some thawing can occur during transit. Thawing is common at the edges or with other ingredients, but the protein should arrive frozen or at refrigerator temperature. Always handle dry ice carefully if it's still present in the package. However, it will likely sublimate by the time it arrives at your home. If unsure about meal safety, feel free to contact us for assistance.