What should I do if my meals arrive partially thawed?Updated 4 hours ago

Some thawing can occur during transit. As long as meals are returned to the freezer before completely thawing, they are safe to consume. Thawing may happen at the edges or with other ingredients, but the protein should arrive frozen or at refrigerator temperature. Always handle dry ice carefully if it's still present in the package, however it will likely sublimate by the time it arrives at your home. If unsure about meal safety, feel free to contact us for assistance.